Public access to the Internet and online services have become an integral part of Provo City Library’s programs and services. The intent of this policy is to meet the provisions of Sections 9-7-213, 9-7-215, and 9-7-216 UCA, and Administrative Rule 458-2, as well as provide guidelines for patrons and staff regarding Internet access and online computer use.
Developed under the direction of the Library Board of the Provo City Library, this Internet and Online Access Policy was discussed and adopted during an open meeting of the Library Board on May 11, 2016. This policy supersedes all previous Internet and Online Access Policy statements of the Provo City Library and is effective on May 12, 2016.
This document will be reviewed by the Provo City Library Board at least every three years, and a copy of the new policy will be sent to the Utah State Library Division as required by Administrative Rule 458-2.
The Provo City Library’s Internet and Online Access Policy complies with Section 9-7-215 Internet and Online Access Policy Required, and Section 9-7-216 Process and Content Standards for Policy UCA, as well as reporting procedures established by Utah Administrative Rule 458-2.
The Provo City Library has in place a policy of Internet safety for minors, including the operation of a technology protection measure, hereafter called “filtering software”, on any publicly accessible computer with Internet access that protects against access to visual depictions that are child pornography, materials harmful to minors, or obscene. The filtering software will be enforced to provide Internet safety during any use of a computer by a minor.
The Provo City Library has in place a policy of Internet safety, including the operation of filtering software on any publicly accessible computer with Internet access that protects against access to visual depictions that are child pornography or obscene. The filtering software will be enforced to provide Internet safety during any use of a computer. This includes our wireless network accessible throughout the library.
The Library policy restricts access to Internet sites that contain visual depictions that are child pornography, harmful to minors or obscene, and may also limit Internet access or otherwise protect against materials other than the materials specified in Utah statute. Filtering software will provide Internet safety for all library computers connected to the Internet. However, an authorized library representative may disable a technology protection measure at the request of an adult patron to enable Internet access for research or other lawful purposes.
The Library Board has disapproved the use of public access Internet computers for online gaming (e.g. gambling) or any illegal purposes in an effort to protect patrons and the library against materials other than the materials specified in Utah law.
Information from this policy is on the start-up page of every public Internet computer in the Library. Access to the full policy is available on the Library’s website or in print at the Library reference desks.
When staff members observe a violation of this policy, they are expected to report the violation to their supervisor or the person in charge. Patrons observing a potential violation of this policy should notify a library staff member, who will then verify the violation. Patrons in violation of this policy will be given a verbal warning.
If the problem behavior persists, or in the case of extreme misuse, the patron will be asked to leave the Library for the day. The police will be called when patrons refuse to leave the Library after being asked to do so, or when using Library computers to engage in illegal acts.
The privilege of access to the Library’s Internet services may be suspended for the following reasons:
Loss of Internet privileges will be for a definite period of time up to one year, to be determined by the Library Director. Any suspension longer than one week may be appealed to the Library Board of Directors.
Procedures to handle complaints about this policy, its enforcement, and observed patron behavior exist and are available for public review.
This procedure involves all concerns or questions about this policy, its enforcement, or observed patron behavior being directed to any Library Services Manager. If any concern cannot be resolved by the Manager contacted, a written report will be submitted at the next Management Team meeting, which includes the Library Director and all Library Services Managers. The patron will be informed in writing of their response within a week of their meeting.
Patrons not satisfied with this disposition may then appeal to the Library Board through the Library Director within thirty (30) days after the issuance of a formal response. The Library Director will forward the request to the Board along with the Management Team recommendations. After full consideration of the specific concern, the Library Board will make the final determination of the matter. The patron shall be notified of this action within thirty (30) days of the Library Board meeting in which the matter was discussed.
A notice of the availability of this Policy will be posted in a conspicuous place within the library for all patrons to observe.
The Library Board has established procedures and guidelines to handle complaints about this policy, enforcement of this policy by library staff, and what a patron should do if they observe inappropriate behavior by another library patron. These procedures will be adhered to by library staff to enforce the requirements of Sections 9-7-213, 9-7-215 and 9-7-216 UCA.